Lili unifies web, social and messaging in one AI workspace — one AI answers in seconds, keeps one profile, and hands off when it matters.
18+ channels, one AI engine — every customer touchpoint shares the same knowledge and the same memory.
For private-domain and account-manager scenarios, Lili runs your WeCom / WeChat account directly and replies in a natural, human tone — no open-platform API and no enterprise certification required. A fit for China and Southeast Asia, where WeChat and WeCom are everyday tools.
When a conversation needs a human, Lili hands it over with a full AI summary — and keeps assisting. It auto-builds a profile of every customer and suggests the next reply in real time, so your agents move faster and never lose context.
Lili learns from every conversation — picking up intent, remembering context across sessions, and improving the more it serves your customers.
Knowledge search, lead capture, ticket creation, email / SMS dispatch, and real-time web search — fully extensible to your workflows.
Upload your docs and the AI learns automatically. Conversational capture keeps the knowledge base fresh — build a KB in 5 minutes.
Lili remembers each customer's history, preferences and context across every session and channel — so no one ever has to repeat themselves.
Lili replies in your customer's own language around the clock — local-feeling service in every market, no local agents required.
Automated outreach, lead nurturing sequences, and conversion-funnel optimization — turn support conversations into sales opportunities.
Try the full product suite free, get a 1-on-1 plan from a dedicated advisor, and go live in 7 days.