E-commerce & Retail

Catch every buyer.

Acquisition, support and onboarding — the three things e-commerce sweats, run by one AI stack.

Lili Miaomiao Vivi
The challenge

How Trainlytic solves it

Peak inquiries flood in — slow replies lose sales

On a sale day, inquiries hit several times normal — returns, shipping, promos non-stop; reply a minute late and the order's gone.

Late-night questions, gone by morning

Late-night and weekend shoppers ask a quick question; with no reply they don't wait — they buy elsewhere.

The same questions eat the whole team

Returns, shipping, how-to — the same handful all day; staff burn hours on routine while the urgent stuff waits.

Answered — but the lead's gone

Every chat is a potential buyer, but once the question's answered they leave — no contact captured, no follow-up.

Lili

Auto-answers the repeat questions across every channel, day or night — and turns high-intent chats into captured leads. ~90% resolved, 3× more leads.

Ready buyers in the comments, never messaged

Under competitor and influencer videos people ask “where do I buy this?” — with no one reaching out, those ready buyers go elsewhere.

Miaomiao

Reads competitor and product comment sections, surfaces ready-to-buy shoppers, and drafts a personalized opener for each.

New hires serve before they're ready

Each peak you hire a wave of associates; scripts vary, there's no time to train, and conversion is down to who they got.

Vivi

Turns a product brief into an AI digital-human course in 30 minutes and drills scripts with an AI partner — new staff serve customers ready.

Outcomes

What you get

Peak, handled

~90% of inquiries resolved by AI with zero queue — one person can carry a sale day, at lower cost and faster.

Selling at 2 a.m.

Late-night and weekend questions answered instantly — no order waits till morning, no sale slips away.

More leads, lower cost

Ready buyers from the comments plus leads captured in chat — far below ad cost, and more of them.

Staff up without the panic

A 30-minute AI course plus coaching, and new hires serve solo on day one — staffing up no longer hurts.

Ready to let AI
drive your growth?

Try the full product suite free, get a 1-on-1 plan from a dedicated advisor, and go live in 7 days.